This Privacy Policy explains how Laptop Prodigies (“we”, “us”, “our”) collects, uses, discloses, and safeguards information when you use our mobile application Laptop Prodigies (the “App”) and our website (the “Site”) together, the “Services”. By using the Services, you agree to the practices described here.
1) Who we are & contact details
Controller: Laptop Prodigies
Address: Cape Town, South Africa (operational)
Email: support@laptopprodigies.co.za
For WhatsApp queries (optional): +27 83 700 2335
This policy covers our App (including Bluetooth/Wi-Fi printing features), and Site pages hosted under our domains.
2) Information we collect
A. Information you provide
- Account information (name, email, phone number, password).
- Orders, cart details, delivery addresses, preferences, and support messages.
- Marketing choices (e.g., newsletters, promotions).
B. Information collected automatically
- Device and usage data: IP address, device model, OS version, app version, language, timestamps, diagnostic logs.
- Crash and performance data (e.g., via Google Play services / Crashlytics) to improve reliability.
- Cookies and similar tech on the Site (session, preferences, analytics). See section 8.
C. Permissions & sensors (mobile app)
| Permission / Data | Purpose | Stored? |
|---|---|---|
| Bluetooth | Discover & connect to printers for receipt printing. | Device names/IDs are used for pairing and not stored on our servers. |
| Wi-Fi / Network | Connect to network printers; sync orders; check updates. | Connection info not stored server-side. |
| Camera (optional) | Scan QR/barcodes where features require it. | No camera images are uploaded by default. |
| Location (optional) | Only if you enable location-based services (e.g., delivery areas). | Not stored unless required for the selected feature. |
| Storage / Photos | Export/import data or attach images (e.g., product photos). | Files remain on your device unless you choose to upload. |
D. Information from third parties
- Analytics & diagnostics from Google Play / Firebase.
- Payment providers (e.g., card processors) — limited to transaction status/IDs.
- Messaging platforms (e.g., WhatsApp) if you choose to send an order via those services. Your use of those platforms is governed by their privacy policies.
3) How we use information
- Provide and operate the App/Site, process orders, enable Bluetooth/Wi-Fi printing.
- Create and manage accounts, authenticate users, and provide customer support.
- Improve reliability, safety, and performance (analytics, crash reports).
- Send important service messages (receipts, order status, security notices).
- With your consent, send marketing messages (you can opt out anytime).
- Comply with law, enforce terms, and prevent fraud or abuse.
Legal bases (GDPR/POPIA)
- Contract: to deliver requested services and purchases.
- Legitimate interests: security, diagnostics, improvement.
- Consent: certain permissions (e.g., camera, location) and marketing.
- Legal obligation: tax, accounting, or regulatory requirements.
4) When we share information
- Service providers (hosting, analytics, crash reporting, payments, email/SMS) under contracts that limit their use to our instructions.
- Messaging platforms you choose (e.g., WhatsApp) to send your order/message.
- Business transfers (merger, acquisition, asset sale).
- Legal reasons (to comply with law or protect rights/safety).
We do not sell your personal information.
5) Retention & security
- We keep personal data only as long as necessary for the purposes above, or as required by law. Typical retention:
- Account data: kept while your account is active; deleted upon verified request.
- Orders & invoices: retained per tax/accounting laws (often 5–7 years).
- Crash logs/analytics: generally 12–24 months.
- We use technical and organizational safeguards (encryption in transit, access controls). No method is 100% secure.
6) Your choices & rights
- Access/Correction/Deletion: request a copy, fix inaccuracies, or ask us to delete your data.
- Withdraw consent: disable a permission in system settings or contact us.
- Portability & restriction (where applicable).
- POPIA/GDPR/CCPA: South African, EU/UK, and California rights are respected. For CCPA you may request we not “sell or share” personal info (we do not sell) and limit use of sensitive info.
How to make a request: email support@laptopprodigies.co.za with the subject Privacy Request. We may ask for proof of identity and will respond within the time required by law.
7) International transfers
Your data may be processed in countries outside your own. Where required, we use appropriate safeguards (e.g., contractual clauses) to protect your information.
8) Cookies (website)
We use essential cookies for sign-in and preferences, and analytics cookies to understand usage. You can control cookies via your browser settings; some features may not work without them.
9) Children’s privacy
Our Services are not directed to children under 13. If you believe a child provided us personal information, contact us and we will delete it.
10) Account & data deletion
You may request account deletion from within the App (if available) or by emailing support@laptopprodigies.co.za. We will remove personal data not otherwise required to be retained by law, and confirm completion.
11) Changes to this policy
We may update this Policy from time to time. The “Effective date” will show the latest version. Significant changes will be notified in-app or on the Site.
12) Contact
If you have questions, concerns, or complaints about this Policy or our handling of your data, contact us at support@laptopprodigies.co.za. You may also lodge a complaint with your local data protection authority.
Tip for Google Play: Link this page in Play Console under App content → Privacy policy. Ensure it is publicly accessible.